TERMS AND CONDITIONS
- All passengers must pre book and payment must be made via card. This can be Online via thamesribexperience.com or directly with one of our Customer Services team on 0203 245 1177.
- NO person will be allowed to come along to any of our piers to book on the day with cash.
- NO person will be allowed on board without wearing a face covering / mask. Passengers are expected to bring their own face covering with them and should be wearing this on arrival at the pier.
- Any person displaying signs of Covid 19 will have their temperature taken via non intrusive contactless IR Thermometers and if the reading is in line with NHS UK Guidance they will NOT be permitted on board our vessels – Please see this link : https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
- All passengers must bring their own all weather outer clothing along. Please just consider weather conditions on the day of your trip.
- Everyone is expected to comply with the Covid 19 safety measures implemented by Thames RIB Experience for all passengers and own staff’s safety. These have been put into place to comply with the Government Guidelines issued with a lot of organisation, thought and care so that you can all have the best time ever on London’s River Thames. Anyone not following the Covid19 safety measures will be asked to vacate the Pier.
- We are in a middle of a pandemic and therefore you the passengers are entering and participating in our experience under your own choice and have decided to travel at your own risk.
- Any requests for reschedules or voucher extensions will have the £25 admin fee waivered.
- Reschedule requests with a 24 hour notice period will be acceptable.
BEFORE YOU BOOK TIPS
- Trips operate on a Minimum Passenger Policy – See Bookings point 1
- Medical Restrictions – We cannot take any pregnant passengers on-board or anyone suffering with heart or back complaints.
- Minimum weight requirement 15kg / Any persons under 16 must travel with an adult over 18
- We travel in all weather conditions and provide waterproof clothing
- Non refund policy for missed trips (see Bookings point 7a)
- To reschedule a booking, we require a £25.00 administration fee – NO CHANGES ALLOWED WITHIN 7 DAYS OF DEPARTURE DATE
Thames RIB Experience® will only allow entry on to the vessels to those passengers who are willing to agree to Thames RIB Experience® Terms and Conditions as set out below.
1. Thames RIB Experience reserve the right to alter your booking time or day of the vessel if the minimum passenger numbers for sailing have not been reached fifteen minutes before departure if booking on the same day. Existing bookings will be contacted the day before.
2. Bookings can be made on an individual basis or a vessel can be exclusively chartered
3. All Prices are in Pounds Sterling, Thames RIB Experience do not charge VAT or booking fees
4. All passengers prior to boarding the vessel must have paid for their booking in full
5. All passengers must arrive fifteen minutes prior to the scheduled departure time. This is to ensure that all passengers are prepared for the trip and are wearing life jackets and suitable clothing.
6. Failure to arrive fifteen minutes before the scheduled departure time may, at the total discretion of Thames RIB Experience, result in the cancellation of the passengers booking.
7a. Thames RIB Experience are not responsible for factors that may lead to a passenger missing their trip, including; transport delays, weather conditions, parking issues and illness, and no refunds or reschedules will be given.
7b. Passengers are responsible for checking that they arrive at the correct departure pier for their trip. No refunds or reschedules will be issued for missed trips.
8. Thames RIB Experience reserve the right, if necessary, to deviate from a vessel’s advertised route, or change any time or day of a booking or cancel any booking with or without prior notice to the passenger.
9. Thames RIB Experience will only refund the cost of any cancelled booking if another trip has not been offered, which is at the discretion of Thames RIB Experience, and the cancellation has been made by Thames RIB Experience not the passenger.
10. Passengers requests to change a booking time/date must be a minimum of 7 days in advance are completely at Thames RIB Experience discretion and will be subject to availability and a £25 admin fee.
11. Thames RIB Experience will not be liable for any expense, loss of time, disappointment, inconvenience, or any other consequential loss suffered by the passenger in the event of a cancellation or postponement of a booking.
12. A valid booking confirmation must be retained at all times and submitted for inspection if required by Thames RIB Experience and/or its employees and/or its agents.
13. Any person attempting to gain admission to the vessel, or being found in the vessel without a valid booking confirmation, may be removed from the vessel and the pier.
14. All bookings are non-refundable, non-transferable and cannot be re-sold without prior consent of Thames RIB Experience.
15. If Thames RIB Experience reasonably believes that a booking has been re-sold without prior consent or has been purchased from any individual, company or organisation other than Thames RIB Experience, then the booking may be cancelled.
16. All children under the age of 14 must be accompanied by an adult agreed 18 years or older, at all times whilst on the vessel and the pier. Children between the ages of 14-17 years are permitted onboard without an adult, subject to parental consent. Thames RIB Experience reserve the right to request proof of age prior to allowing entrance to a vessel.
17. Exclusive charter bookings can only be made by persons aged 18 and over.
18. All prices are subject to change without notification.
19. Thames RIB Experience may act as a Managing Agent for large groups and boats may be supplied by alternate companies. In this instance you will be covered by their insurance and the relevant companies terms and conditions will be forwarded to you.
20. Any person booking online and wanting to be in the same boat with passengers on an existing booking must notify the office and quote the booking ID. Thames RIB Experience cannot guarantee availability on separate bookings.
21. Please note all advertised trip times are approximate timings only
Medical Conditions and Pregnancy
1. Thames RIB Experience do not allow pregnant women or people with existing back complaints/ heart complaints to travel on our boats due to safety reasons.
2. Passengers must advise Thames RIB Experience before booking of any medical conditions or disabilities that the passenger(s) are suffering from or have ever suffered from prior to booking, particularly, dizzy spells, epilepsy, back/bone conditions and diabetes (this is not an exhaustive list).
3. Thames RIB Experience will not accept any liability for personal injury, or injury to others and passengers participate entirely at their own risk.
Complaints, Claims & Incidents
1. If the vessel has to return to the pier due to passenger illness or passenger anxiety or weather conditions (this is not an exhaustive list) Thames RIB Experience has no obligation to provide passengers with a refund or a replacement trip.
2. Replacements trips will only ever be offered at the total discretion of Thames RIB Experience.
3. Any passenger complaints should be made in writing within fourteen days of the complaint and addressed to either Charlotte Thompson-McGlinchey or Dean McGlinchey of Thames RIB Experience, 152 LoughtonWay, Buckhurst Hill, IG9 6AR.
4. Other than liability for death or personal injury resulting from Thames RIB Experience’s negligence, Thames RIB Experience and/or its employees and/or its agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any trip undertaken and/or during evacuation from the vessel in the event of breakdown or accident.
5. Thames RIB Experience and/or its employees and/or its agents cannot be held responsible for the weather conditions during your trip.
6. Thames RIB Experience and/or its employees and/or its agents cannot be held responsible if the trip is cancelled, postponed, delayed or reduced in length or time due to the instructions or advice from a third party such as The Maritime Costal Agency, Port of London Authority, Emergency Services (this is not an exhaustive list). Refunds or replacement trips will only be offered at the absolute discretion of Thames RIB Experience.
Video Recording & Photography
1. Thames RIB Experience and/or its employees and/or its agents reserve the right to use photographic equipment and/or video recordings and/or other monitoring equipment on or in the vicinity of the vessel which may feature passengers for advertising or promotional materials. Ownership of any intellectual property rights to the photographs and/or video recordings vests in Thames RIB Experience absolutely.
2. Thames RIB Experience allow passengers to take their own photographs and video recordings from a seated position only and Thames RIB Experience accepts no responsibility if any photographic or video recording equipment is lost or damaged during the trip.
3. Thames RIB Experience will only take photographs/video recordings using their own equipment.
4. Thames RIB Experience, and/or its employees and/or its agents will not use passenger’s photographic or video recording equipment.
5. Thames RIB Experience reserves the right to refuse the sale of any photograph or video recording.
6. Thames RIB Experience may, in its absolute discretion, supply a complimentary photograph on certain trips and through ticket resellers. for example, birthdays, anniversaries and stag or hen parties, (this is not an exhaustive list).
7. Thames RIB Experience bears no responsibility if photographic equipment is not working and clients are unable to purchase or receive a complimentary photo/video recording of their experience.
Clothing & Personal Belongings
1. Passengers should come prepared with suitable clothing that will not be damaged by exposure to water or sunlight.
2. Thames RIB Experience reserves the right to refuse entry onto the vessel if a passenger does not have suitable clothing and refunds are wholly at the discretion of Thames RIB Experience.
3. Thames RIB Experience allows passengers to bring personal belongings onto the vessel, however Thames RIB Experience will accept no responsibility if any personal belongings are damaged or lost at any time whilst on the vessel.
4. Thames RIB Experience accepts no responsibility if any personal belongings are damaged, lost or stolen at any time whilst on the pier
5. All safety equipment and protective clothing issued, remains the property of Thames RIB Experience and must be returned at the end of the journey. Any items removed from the boarding area will be considered stolen and the lead passenger will be required to pay for such items.
Other Terms & Conditions
1. All trips have a maximum number of 12 passengers.
2. The minimum weight of any passenger is 15kg (2.36 stone). Any passenger below this weight will not be permitted onto the vessel.
3. Thames RIB Experience reserves the right, in its absolute discretion, to refuse entry on to the vessels, any person who:
a. has been convicted of a criminal offence which, in the opinion of Thames RIB Experience, is likely to affect the safety or enjoyment of other passengers.
b. has behaved in a manner which, in the opinion of Thames RIB Experience, has, or is likely to have an affect on the safety or enjoyment of other passengers.
c. has used threatening, abusive or insulting words or behaviour to other passengers, other members of the public, or Thames RIB Experience and/or its employees and/or its agents, or in any way behaves in a threatening, abusive or insulting manner.
d. is or appears to be or has been under the influence of alcohol or other controlled substances.
4. Failure to adhere to any instruction issued by Thames RIB Experience and/or its employees and/or its agents may lead to the cancellation or postponement of the trip and/or the removal of any passenger failing to adhere to these instructions from the vessel and/or the pier.
5. Passengers must be seated at all times during the trip other than when instructed by Thames RIB Experience and/or its employees and/or its agents.
6. Passengers must wear life jackets at all times during the trip .
7. All offensive weapons or dangerous articles are strictly prohibited from the vessel and or the pier.
8. Passengers may be requested to have their personal belongings searched by Thames RIB Experience.
9. Pets or animals of any nature are strictly prohibited on the vessel and or the pier without the prior permission of Thames RIB Experience.
10. Smoking is strictly prohibited on the vessel and or the pier.
11. Unnecessary noise, such as from the use of radio sets, mobile phones, video cameras and any other electrical equipment or any behaviour likely to cause annoyance to other passengers or confusion of any kind is not permitted on the vessel and/or the pier.
12. Consumption of food and beverages are strictly prohibited whilst aboard the vessel unless specifically permitted by Thames RIB Experience.
13. Thames RIB Experience requires a mobile contact number for the lead passenger when the booking is made.
14. If any passenger deliberately or accidentally manually inflates an automatic life jacket other than when they are expressly instructed to do so by Thames RIB Experience and/or its employers and/or its agents then, Thames RIB Experience has the right to request a payment and the passenger has an absolute obligation to pay £75.00 for its re-assembly.
15. Thames RIB Experience merchandise is for sale, subject to availability; all prices are subject to change.
16. If any provision of these Terms and Conditions are held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms and Conditions will remain in full force and effect and will not in any way be impaired. If any provision of these Terms and Conditions are held to be invalid or unenforceable but would be valid or enforceable if some part or parts of these Terms and Conditions were deleted, the term and/or condition in question will apply with the minimum modification necessary to make it valid and enforceable.
Our vouchers are applicable for a maximum of 12 seats are valid for 18 months from the date of purchase. Failure to redeem a voucher (either on or before the displayed expiry date) will result in the voucher’s expiry & client’s being unable to travel without further payment.